My friend was trying to purchase some wine last night and they refused to let him purchase because he didn’t have a second form of ID to go with his out of state Driver’s License. I have never had this happen at any other HEB (or any place selling alcohol) and my friend is 28 and very clearly looks older than 21. The manager even said that not every HEB has these rules, how does that make sense? Why isn’t there consistency? Are you telling me that if my family from out of town doesn’t have a second form of ID, they can’t purchase alcohol? How does that make sense? I’m just really confused at how sketchy the whole situation was handled. Very dissatisfied and frankly confused.
ADDED bonus...... the employees here are very friendly and helpful! Will return for sure.
Friendly, helpful staff. The HEB app helps to find things faster and saves tons of time if you put your grocery list on the app.
I arrived at 5pm, shopped for about 20+ items all over store-found everything: trust me that is amazing at this point; waited for about 3 min to check out and was done. Why did it take an hour? I ended up browsing....
Parent's with kids parking, with covered cart returns to keep the race car carts from getting to hot in the Texas sun. Seriously, that's digging deep in the customer experience playbook for how to delight your customers. On top of the general better store in every way I'd give them credit for having compared to all of their grocery competitors. If I ever had to leave Texas, HEB and Tex Mex would be the things I'd miss the most.
Even though this store is huge, it is clean and neat. The produce and meat/seafood departments are amazing. I love the bakery and deli departments, as well. What a wonderful selection of EVERYTHING!
I live right next door to another HER and each time I discovered something I liked it went away: PERMANENTLY. This HEB is clean w great stock and wonderful staff. Anytime I can I shop here. Last note: bring your bags BUT if you forget them you do NOT have to buy them here. Sorry that is becoming a plus!
H E B Grocery is a US Grocery Or Supermarket based in Cedar Park, Texas. H E B Grocery is located at 2800 E Whitestone Blvd, Cedar Park, TX 78613, USA.
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