We moved to Cedar Park two years ago from Tucson, Arizona. For years we'd used the online "hold mail" service without a problem. We also had a wonderful mailman who for our 15 years there never got anything wrong. Then we moved to Cedar Park. I am absolutely flabbergasted over the incompetence of this post office. We have tried several times to use the online "hold mail" system and only one time was the Cedar Park Post Office capable of actually fulfilling our request. We spoke with someone there about how to resolve this problem, and were told that we needed to print out a copy of the online "hold mail" confirmation and bring it to them. That certainly defeats the purpose of the "convenient" online system, but we nevertheless started doing so. NOTHING WORKS with them. Even after getting the hold mail confirmation delivered IN PERSON to them, they still deliver the mail, cramming it in until it no longer fits in the box before they finally start keeping it as "unpicked up" mail. Our magazines are mangled and torn - it's absolutely disgusting! What is WRONG with these people?
Today, I went by to pick up a certified letter near closing time, but not quite yet. The doors were still open, there are still clerks there and still customers there, and I was told I had to go home and come back another day to pick it up.
They will charge you more then they should. Take a look at the receipt before leaving or have them break down the charges for you. They will only offer the high price shipping options and not tell you about cheaper ones.
The Cedar Park USPS is the worst postal service in the history of postal services. Most of us go through life expecting not to have an issue with mail. Not in Cedar Park. It should almost be a matter of having to divulge the info. about their mail service as a matter of full disclosure when buying a house here.
Evidently, even regular letters are complicated. My neighbor waves me down every few weeks to give me my mail he has gotten.
Completely useless. I requested my mailbox lock be changed out since I moved into a new house. It's been 15 days and they still haven't done it. Whoever manages this place needs to be fired. Every time I've gone in employees look like they have no idea what they're doing.
Not having your mail delivered to you, packages or otherwise, but to your neighbors instead is daily routine. I'm not sure why I'm not being paid with how often I have to drop off packages delivered incorrectly to me, because they're so big they can't fit in the return box. Then, I get my own packages a week later than expected, opened boxes at my front door - again neighbors who happen to be trustworthy and got my packages.
THE WORST of all-time customer service in the history of customer service at any agency, business, employer anywhere - period.
I just needed a little strip of tape to mail my small package and I was told I could use their Priority tape if I paid for Priority mail otherwise I could buy tape or come back another day. The lady acted like she could care less.
United States Postal Service is a US Post Office based in Cedar Park, Texas. United States Postal Service is located at 500 E Whitestone Blvd, Cedar Park, TX 78613, USA.
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