Spencer
The lady up front who answered the phone was by far the nicest person I've talked to. Everyone elseiterally the worst service ever received at a lube shop/carwash. I honestly think 1 star is generous.
Unprofessional. Had an oil change botched here. Had to redo and waste time getting the oil leak fixed because they stripped the oil plug. Don't recommend. 6 guys standing around and joking, not paying attention.
Went to get a detail Wednesday but they were too busy to get me in and out within an hour. Guy who writes the tickets told me to come back Sunday When less busy and said he would knock a few dollars off. (They've done that before, super nice guys)
good carwash. always have had good detailing done here and now they have an express wash. also, several wash options allow you a few days to come back for a free exterior rewash if it rains.
Came in for an oil change. People who came after us were serviced before us, and they kept moving my car to allow other cars to come ahead of us. We waited over 50 minutes with no service. Others waited less than 20 minutes to be serviced, while they came in after us. Confronted the mechanics and they said we were in line behind the other cars, so I took my keys and left. Couldn’t admit the wrong doing. Wouldn’t recommend. Poor poor service. I would give 0 stars if that was an option. I was a loyal customer for years, but will never go back now.
So I return today and ask for the $170 detail and told him the last guy said to ask a manager to get a little knocked off. Manager came, said they don't discount anything and would not offer anything. Then he GAVE ME DIRECTIONS to the place down the street, H20 wash. They did as good a job for $100.
Update: the guys were Really kind when issuing a full refund. Insisted on giving me a car wash. In the end, mistakes happen, they were happy to acknowledge that. I'd go back.
Won't be going back there.
Mister Car Wash Express Lube is a US Car Wash based in Cedar Park, Texas. Mister Car Wash Express Lube is located at 111 S Bell Blvd, Cedar Park, TX 78613, USA.
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