My reason for repeat visits: authorized Pandora retailer. Mixed results - sometimes long wait or unknowledgeable staff, but equally often are helpful and quick. Better off on weekday afternoons than weekends.
I make sure Charles is there. He is the one that helped me the first time. He is patient kind listens to your needs understands your budget. Any question I have I see Charles. The other staff is friendly but Charles goes the extra mile to take care of you. Never been disappointed once in 6 years.
They were extremely helpful funding a unique gift for my wife.
Why is it so hard to find a jewelry store that has both a great selection and outstanding customer service? I have been from Kay, to Zales and now to Jareds and i am completely disappointed. I am done with chain jewelry stores. When i first walked into the store the customer service was great everyone was so attentive and kind. However, soon after making my purchase everything went downhill. The very next day i got an email that my jewelry was ready for pick up. I found that strange, since it hadn't even been 24 hours. When I gave them a call to figure out what was going on I had the pleasure of speaking with the rudest person. He had no patience and made me feel stupid for asking why I had received an email that said that everything was ready. Two weeks later i received another email as a friendly reminder that my jewelry has been ready for a while. This time i decided to go in. As it turns out the rings aren't ready yet. I felt like i was dismissed and i don't like their customer service or how they are amazing when you first go in to purchase something but as soon as you have questions or concerns about items you have purchased AT JAREDS they disregard you. I won't be making any purchases here anymore. Steer clear y'all.
I took my ring to Kay to be reset. The stone had come loose. Let me start by saying that I love my ring. When my husband gave it to me, I never considered how much it may be worth. I knew he didn't have much when we met. 14 yrs later, we are in a much better place financially. I never, ever considered upgrading my ring. Wear it proudly. It is absolutely priceless to me. Because I never equated the size of my ring to the size of his love. The guy at Kay estimated the value to be close to $10k and said they would have to send it out for repairs, to Jared. Easier for me to take it there myself. She gave me the name of the repair guy to go see. I get to the store, he is expecting me, she called ahead. Mike was nice, he carefully chose his words when talking about how much I thought my ring was worth. I could sense he was trying to be sensitive in case i thought i had an extremely valuable piece of jewelry, and it was not. He didn't want to hurt my feelings. He said that he would have to go speak to the manager. The manager did not even afford me the courtesy of saying hello. I don't even know his name. He loudly whispered to Mike about my ring being less valuable than what they told me at Kay, refused to even make eye contact with me. He was extremely rude and dismissive, I can't even guess at the reason. All i wanted was to get my ring fixed. He comes back to the jewelry repair area and hands Mike a stone from their collection that matched mine. More whispering. More treating me like I was not standing right there. I was so confused. I asked Mike what was the problem. He said they just wanted to make sure everyone was happy! With what? I just wanted my ring fixed. I had absolutely no problem with the price they quoted me. Why treat me with such disdain? I left my precious ring with those jerks because I felt so humiliated, I just wanted to leave. I went to get my daughter from the play area. They obviously thought I had left, because they no longer tried to disguise their rude comments and snickering. Shame on them!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Cedar Park, Texas. Jared The Galleria Of Jewelry is located at 11047 Pecan Park Blvd, Cedar Park, TX 78613, USA.
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