Had a necklace chain break and brought it here to get it fixed. They sent it off and when it got back the chain was several inches longer. The lady tried to tell me the chain stretched. There’s no way. They just didn’t want to fix it again.
I've been to at least 5 different zales in the past month, all have almost the same variety. I went to Lakeline mall saw this beautiful ring I thought I wanted when I was in South Austin for $400 (marked 30% off promotional valentine's something) but saw the lakeline mall had it and it was $1300! I asked isn't there a promotional thing going on she replied no put the ring back in the case and walked away. (the lady stated in other review) There was also a young man who was rushing me to hurry up and buy the damn ring and then has absolutely NO customer service skills and told me to put the bracelet I was looking at back on the little pillow cause he couldn't do it. Who ever heard or that?
This store has some awesome jewelry! The people working here look really nice and seem totally helpful. When I buy my wedding ring, I will totally be buying it here!
They'll call your cell phone years after buying something to tell you about a sale they're having. That is an annoying business tactic that will hurt your online review scores.
I would have given this place a half of star if I could..The black lady that works there has very poor customer service skills.. She rung up the item that I purchased and when I ask how come it came up to so much she told me that there was a warrenty or something on there..I was like what? She didnt even asked if i wanted add that to my purchase, never in my life have i seen should a thing..I told her i didnt want the warrenty and went along with my purchase..I love the ring that I got but I will never shop there again.
Zales is a US Jewelry Store based in Cedar Park, Texas. Zales is located at 11200 Lakeline Mall Dr Ste. G, Cedar Park, TX 78613, USA.
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