This company is the worst. Do not buy anything from them. They lied to me when I bought my fiancées engagement ring. They never told me the diamond had been purchased before and sold me the diamond without the GIA certificate which meant they were unable to appraise it. After jerking me around for a few weeks they gave the an appraisal of someone else's ring and said it was mine. Now the corporate office doesn't seem to have any issue with it. If you care about the jewelery you are going to purchase do not purchase from Samuels.
My husband bought me a new ring as a Christmas gift and was told it would be a few weeks before it would be in, we called two weeks after Christmas and they said 4 to 6 weeks from the order day, ok. Called on the 6th week and they changed it to 12 weeks. Needless to say we are now returning the item that we never received and will no longer be giving this store our business. The man who answered the phone was very rude and they can not keep their delivery dated straight.
ANGEL and the gang at the worst jewelry store ever Samuels!
Had a great experience at this place! Jonathan helped me pick out the ring that was best for my future wife. I would really recommend this place if your are looking for a nice ring for a good price as well as helpful employees who care about what you want and don't pressure you into buying something more expensive. Go see my boy Jonathan and get hooked up!
Even though my mother had a bad experience (they lost my great grandmothers diamonds) at the arboretum location, I didn't think anything of it and went into the location at Lakeline mall. It started great and ended up figuring out that it would be better to customize a ring. This is where everything went from not bad at all to me about to hit "ANGEL" the one and only jeweler for this store square in his slanted face. Never in any way have i been treated the way he treated us and I would never wish this kind of customer service on anyone. So now i have 2 stories to tell all my friends and family about how every location sucks and Angel is and complete idiot with zero respect for customers. He was short and just kept telling me how i didn't know what i was talking about and that he had been a horrible jeweler for 25 years (what ever that means he's still a complete idiot) and how he's been doing it for that long, weird because he obviously is still an idiot and cant talk to another human being. He also LAUGHED and walked away after I question him telling me that i would have to pay for anything custom before seeing it or to even give me a ball park price. I myself have own a lot of custom jewelry not including my wife's collection and never had i been told this. It seemed like he literally was telling me off so i would just leave. The ladies in the store were very nice unfortunately it won't make up for the slanted face jeweler with a ugly mustache named" ANGEL" in the back. He needs to put back on his stupid glasses and get his old self to the back because he is helping in no way, he's probably the guy who made my moms ring as it was done wrong and lost irreplaceable diamonds. "ANGEL" would be fired at my place of business even if hes been the head idiot for 25 years. He also needs to get a hair trimmer and ditch the 1980s mustache because its definitely not helping the situation. Bottom line 'ANGEL" is lucky he was behind that counter, next time i think about or even see a commercial for this waste of a business i will make sure to tell 10 people about
Samuels Jewelers is a US Jewelry Store based in Cedar Park, Texas. Samuels Jewelers is located at 11200 Lakeline Mall Dr Suite M1, Cedar Park, TX 78613, USA.
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